Shipping
How long does shipping take?
UK orders typically arrive within 2–4 business days after dispatch. International delivery times vary depending on destination.
Do you ship internationally?
Yes. We ship to selected international destinations worldwide.
Will I receive tracking information?
Yes. Tracking details are emailed once your order has been dispatched.
Products
Is your hair 100% raw Vietnamese hair?
Yes. Our collections are sourced from premium raw Vietnamese hair selected for its durability, softness, and natural appearance.
Can the hair be coloured?
Yes. Because the hair is raw and unprocessed, it can be coloured by a qualified professional.
How long does the hair last?
With proper care, raw Vietnamese hair can last several years.
Does the hair shed?
Minimal shedding is normal. Proper maintenance and handling will help preserve the integrity of the hair.
Wigs
Are your wigs ready to wear?
Our wigs are pre-plucked and designed to offer a natural appearance with minimal customisation required.
What lace options are available?
Available lace options vary by product and are listed on each product page.
What densities do you offer?
Most wigs are available in densities ranging from 150% to 180%.
What cap sizes do you offer?
Small, Medium, and Large cap sizes are available on eligible wig products.
Hair Care
How should I wash my hair?
Use sulphate-free products and gently cleanse the hair with lukewarm water. Allow the hair to air dry whenever possible.
Can I use heat styling tools?
Yes. As the hair is 100% human hair, heat styling can be used. We recommend applying a heat protectant before styling.
How often should I wash the hair?
This depends on usage, but generally every 2–3 weeks is recommended for regular wear.
Returns & Orders
Can I return my order?
For hygiene reasons, hair products must remain unused, unworn, and in their original condition to qualify for return consideration. Please refer to our Returns Policy for full details.
Can I cancel an order after placing it?
Orders may be cancelled before processing begins. Once processing has started, cancellation may not be possible.
How can I contact Ruba Hair?
You can reach us at:
We aim to respond to all enquiries within 1–2 business days.