Frequently asked questions
How long does shipping take?
UK orders are typically delivered within 2–4 business days after dispatch. International delivery times vary depending on destination and customs processing.
Do you ship internationally?
Yes. We ship to selected international destinations worldwide. Shipping rates and delivery estimates are calculated at checkout.
What is your returns policy?
For hygiene reasons, hair products must be returned unused, unworn, and in their original packaging. Please contact our team before initiating a return request.
How do I care for my hair?
We recommend using sulphate-free products, gently detangling before washing, and allowing the hair to air dry whenever possible. Proper care will help maintain the hair's quality and longevity.
How do I choose the right wig size?
Our wigs are designed with an adjustable cap for a secure and comfortable fit. If you are unsure which size is right for you, please contact our team for guidance before placing your order.
Is your hair 100% raw Vietnamese hair?
Yes. All Ruba Hair products are crafted using premium raw Vietnamese hair, selected for its natural appearance, durability, and long-lasting quality.